Terms of Service

Welcome to StreamsCloud !

These Terms govern your use of StreamsCloud and the platform, products, features, apps, services, technologies and software Streams AS offer.

Streams AS (“Streams”) org no. 926 177 079, John Strandruds vei 16, 1360 Fornebu, is a company registered in Norway. Streams AS owns and controls the subsidiary StreamsCloud (“Service”).

Acceptance of Terms

Your privacy is important to us. At StreamsCloud we have four essential principles to ensure your privacy is safeguarded.

• We don’t ask you for personal information unless we truly need it. (You are completely free to provide the information you feel necessary to use our services)
• We don’t store personal information on our servers unless required for the on-going operation of our services.
• We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
• On our platform and through our services we aim to make it as simple as possible for you to control what’s visible to the public, kept private and/or permanently deleted.

We don’t store personal information on our servers unless required for the on-going operation of our services.

1. Account Terms

• You must be 18 years or older to use this Service.
• You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
• You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
• Your login may only be used by one person – a single login shared by multiple people is not permitted. You invite new users to your organization within the terms of your subscription.
• You are responsible for maintaining the security of your account and password. Streams AS cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have accounts under your account).
• You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
• You agree to indemnify, defend, and hold harmless Streams AS and its suppliers from any and all loss, cost, liability, and expense arising from or related to your data, your use of the Service, or your violation of these terms.
• The Site and Service are made available to you, your company, and/or your customers only for personal or commercial use, which use must be in compliance with all applicable laws, rules and regulations and must not infringe or violate third party rights.
• For Organizations using StreamsCloud to process personal data of third parties (such as website visitors or community members), additional data processing obligations apply as detailed in Section 9 (Data Processing Addendum). You acknowledge that you act as a Data Controller for such personal data and are responsible for compliance with applicable data protection laws.

2. Content and Conduct Policy

StreamsCloud has zero tolerance for objectionable content and abusive users. By using our Service, you agree to comply with the following content and conduct requirements:

• You must not post, upload, or share content that is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
• You must not post or transmit content that promotes violence, discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.
• You must not impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity, or use the Service to engage in fraudulent, deceptive, or misleading activities.
• You must not post or transmit content that infringes any patent, trademark, trade secret, copyright, or other intellectual property rights of any party.
• You must not upload content containing viruses, malware, spyware, or any other malicious code or programs designed to interrupt, destroy, or limit the functionality of the Service.
• You must not use the Service for any illegal or unauthorized purpose, including for the submission of content that violates any law, regulation, or third-party rights.
• You must not circumvent, disable, or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any content.

StreamsCloud reserves the right to:

• Review and moderate all content submitted through the Service
• Remove any content that violates these Terms or is otherwise objectionable, at its sole discretion
• Temporarily or permanently suspend accounts engaged in posting objectionable content or demonstrating abusive behavior
• Cooperate with legal authorities if illegal content is detected

All users have the ability to report objectionable content and abusive users. StreamsCloud commits to reviewing and acting upon all reports within 24 hours. Users also have the ability to block any content they find objectionable. By using our Service, you agree to these content moderation practices.

3. Payment, Refunds, Upgrading, and Downgrading Terms

• A valid credit card is required for paying accounts. Invoice option is available for select customers.
• You are required to add your credit card details or pay via invoice to be able to use StreamsCloud.
• All plans are billed advance on a monthly or yearly recurring basis. Payments are non-refundable.
• There are no refunds or credits for partial use of service, upgrade/downgrade refunds, or refunds for unused service with an open or closed account. In order to treat everyone equally, no exceptions will be made.
• All fees are exclusive of all taxes, levels, or duties imposed by taxing authorities, except when otherwise required by mandatory law. You are responsible for payment of all such taxes, levies, or duties.
• For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle. For customers with an invoice agreement, separate terms apply as stated in the subscription agreement.
• Downgrading and or deleting your Service may cause the loss of content, features, or capacity of your Account. Streams AS does not accept any liability for such loss.

4. Cancellation and Termination

• You are solely responsible for properly cancelling your account. Cancelation request must be sent via email to your contract contact.
• All of your content will be immediately deleted from the Service upon cancellation. This information cannot be recovered once your account is cancelled.
• If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
• Streams can terminate or suspend accounts due to breach of these Terms of Service. Termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your Account. Inactive accounts will be deleted after 90 days.
• Following termination of the Service for personal accounts, only aggregated and anonymized data will be kept by Streams for the purpose of machine learning and statistics. For organizational accounts subject to the Data Processing Addendum, personal data will be deleted within 30 days of termination as specified in Section 9.5, except for aggregated anonymous statistics which do not constitute personal data as defined in applicable privacy and data protection legislation.

5. Modifications to the Service and Prices

• Streams AS reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof). Streams AS will notify you about significant changes before such changes come into force and give you a possibility to evaluate the effects of proposed changes and take necessary measures. Notification will be given through the StreamsCloud website (www.StreamsCloud.com),the Service itself, or by email.
• Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days’ notice from Streams AS. Such notice may be provided at any time by posting the changes to the Streams website (StreamsCloud.com) or the Service itself.
• Streams AS shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

6. Copyright and Content Ownership

• All content posted on the Service must comply with Norwegian copyright law and other Norwegian laws.
• We claim no intellectual property rights over the material you or your business provide to the Service. Your profile and materials uploaded remain yours. However, by setting your pages or website to be shared publicly, you agree to allow others to view and share your Content.
• Streams AS does not pre-screen Content, but Streams AS have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.
• The look and feel of the Service is copyright © 2021 Streams AS. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Streams AS.

7. Content Reporting and Moderation

• StreamsCloud provides all users with the ability to report content they believe violates these Terms of Service.
• All users have the ability to block content they find objectionable.
• StreamsCloud commits to reviewing all reported content within 24 hours of receiving a report.
• StreamsCloud will remove content that violates these Terms of Service and may suspend or terminate accounts that post such content.
• Repeated violations of these Terms of Service will result in permanent account termination.
• StreamsCloud may, but is not obligated to, monitor or review any content posted on the Service.
• Users who encounter objectionable content are encouraged to use the reporting tools provided within the Service.

We claim no intellectual property rights over the material you or your business provide to the Service

8. General Conditions

• Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
• Technical support is only provided to paying account holders and is only available via email.
• You understand that StreamsCloud uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
• You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, StreamsCloud, or any other Streams AS service.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Streams AS.
• Verbal, physical, written or other abuse (including threats of abuse or retribution) of any StreamsCloud customer, employee, member, or officer will result in immediate account termination.
• You must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
• You must not transmit any worms, hazardous scripts or viruses or any code of a destructive nature.
• Streams AS does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, or that (v) any errors in the Service will be corrected.
• The Service may contain links to, or otherwise may allow you to connect to and use certain third party products or api’s, services or software under separate terms and conditions (collectively, “Third-party Services”) in conjunction with StreamsCloud. If You decide to access and use such Third-party Services, be advised that your use is governed solely by the terms and conditions of such Third-party Services, and Streams AS does not endorse, are not responsible for, and make no representations as to such Third-party Services, their content or the manner in which they handle your data. Streams AS is not liable for any damage or loss caused or alleged to be caused by or in connection with your access or use of any such Third-party Services, or your reliance on the privacy practices or other policies of such Third-party Services.
• The Service may contain features that enable various Third-party Services (such as social media services like Facebook and Twitter or analytics services provided by Google) to be directly integrated into your StreamsCloud account. To take advantage of these features, you will be required to register for or log into such Third-party Services on their respective websites. By enabling third party services within StreamsCloud, you are allowing StreamsCloud to pass your log-in information to these Third-party Services for this purpose.
• Streams AS is required to follow Third-party Services Terms of Service when using their API’s or Integrations. Streams AS reserves the right to change StreamsCloud functionality at any time to comply with the latest Third-Party Terms of Service.
• You expressly understand and agree that Streams AS shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Streams AS has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
• The failure of Streams AS to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Streams and govern your use of the Service, superseding any prior agreements between you, your organization/business and Streams AS (including, but not limited to, any prior versions of the Terms of Service).
• The Terms of Service, and legally binding agreement between yourself, your organization/business and Streams AS, shall be subject to Norwegian law and Norwegian courts’ exclusive jurisdiction. Oslo city court shall be the agreed legal venue.

9. Data Processing Addendum (For Organizational Accounts)

This Data Processing Addendum (“DPA”) applies to Organizations that use StreamsCloud to collect analytics data from their website visitors, community members, or users who interact with embedded StreamsCloud content. This DPA supplements our Privacy Policy and forms part of your agreement with StreamsCloud.

9.1 Definitions

“Controller”: The Organization (you) that determines the purposes and means of processing personal data of your website visitors or users.

“Processor”: StreamsCloud, which processes personal data on behalf of the Controller to provide analytics services.

“Personal Data”: Any information relating to an identified or identifiable individual, as defined under applicable data protection laws.

“Processing”: Any operation performed on personal data, including collection, storage, analysis, and deletion.

“Data Subject”: The individual whose personal data is being processed (your website visitors, community members, or users).

“Sub-processor”: Third-party service providers that StreamsCloud may engage to assist in providing the Service.

9.2 Data Processing Relationship

When you embed StreamsCloud widgets, content, or analytics on your websites or platforms:

• You act as the Data Controller for your website visitors and users
• StreamsCloud acts as the Data Processor to provide analytics services to you
• You are responsible for obtaining appropriate legal basis for data collection
• You must inform your users about StreamsCloud’s data processing in your privacy policy

9.3 Categories of Personal Data Processed

StreamsCloud processes the following categories of personal data on your behalf:

• User identifiers: Session-based identifiers and user IDs (when users are logged in)
• Interaction data: Content views, clicks, engagement metrics, navigation patterns
• Technical data: Device information, browser data, IP addresses (anonymized)
• Behavioral data: User preferences, content consumption patterns, return visits

9.4 Purpose and Legal Basis of Processing

StreamsCloud processes personal data solely to:

• Provide analytics and performance insights about your content
• Generate reports on user engagement and content effectiveness
• Identify unique and returning visitors to your content
• Ensure proper functioning and security of embedded content

Your responsibilities as Controller:

• Ensure you have appropriate legal basis for sharing user data with StreamsCloud
• Inform users about analytics collection in your privacy policy
• Handle user consent requirements (if applicable under your legal basis)
• Respond to data subject requests regarding data collected on your properties

9.5 Data Retention and Deletion

• Raw analytics events: Automatically deleted after 30 days
• Aggregated analytics data: Retained for up to 2 years in anonymous form
• Upon account termination: All personal data deleted within 30 days, except aggregated anonymous statistics

You may request earlier deletion of your organization’s analytics data by contacting support@streamscloud.com.

9.6 Data Security Measures

StreamsCloud implements appropriate technical and organizational measures including:

• Encryption of personal data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection requirements
• Incident response and breach notification procedures

9.7 Sub-processors

StreamsCloud may engage the following categories of sub-processors:

• Cloud infrastructure providers (Microsoft Azure)
• Analytics and monitoring services (Firebase/Google Analytics)
• Security and fraud prevention services

We maintain an updated list of sub-processors available upon request. We will notify you of any changes to sub-processors with 30 days’ notice.

9.8 International Data Transfers

Personal data may be transferred to countries outside the European Economic Area (EEA). We ensure appropriate safeguards through:

• Standard Contractual Clauses adopted by the European Commission
• Adequacy decisions where applicable
• Supplementary measures to ensure data protection

9.9 Data Subject Rights Support

When data subjects exercise their rights regarding data collected on your properties:

Your responsibilities:

• Forward requests to StreamsCloud when they concern our processing
• Assist in responding to data subject requests
• Inform users they can contact StreamsCloud directly for analytics data

StreamsCloud’s responsibilities:

• Assist you in responding to data subject requests
• Provide necessary technical measures for rights fulfillment
• Delete or correct data as instructed by you

9.10 Data Breach Notification

StreamsCloud will:

• Notify you of any personal data breach within 72 hours of becoming aware
• Provide sufficient information for you to assess whether notification to supervisory authorities is required
• Assist in breach investigation and mitigation measures
• Maintain records of all data breaches

9.11 Compliance and Audits

StreamsCloud will:

• Process personal data only on your documented instructions
• Maintain records of processing activities
• Cooperate with supervisory authorities when required
• Provide necessary information for compliance audits upon reasonable request

9.12 Liability and Indemnification

Each party’s liability is limited to its respective responsibilities under this DPA. You agree to indemnify StreamsCloud against claims arising from:

• Your failure to obtain appropriate legal basis for data sharing
• Your non-compliance with data protection laws as Controller
• Inaccurate or incomplete instructions provided to StreamsCloud

9.13 Term and Termination

This DPA remains in effect for the duration of your StreamsCloud subscription. Upon termination:

• StreamsCloud will delete or return personal data as instructed
• Aggregated anonymous data may be retained for statistical purposes
• All data processing obligations continue until data is deleted or returned

9.14 Contact for Data Protection Matters

For all data protection inquiries, requests, or incidents related to this DPA, contact:

Email: support@streamscloud.com Subject Line: “Data Protection - [Your Organization Name]”

We will respond to data protection inquiries within 72 hours.